If you are having problems with Internet Explorer 7 hanging, crashing, silently closing or other bizarre behavior while trying to access our site and/or store, an incompatible toolbar or other add-on maybe involved. The fastest way to determine if an add-on is causing the problem is to run Internet Explorer 7 with no add-ons.
You can do this by going to Start, clicking All Programs, click Accessories, click System Tools and click Internet Explorer (No add-ons). This disables all add-ons from loading in that instance of Internet Explorer. If the problem goes away, you can manually disable specific add-ons to find the specific one causing the problem. Below are instructions on how to manually disable a specific toolbar and a list of known incompatible toolbars that can cause serious issues with Internet Explorer 7.
To disable a toolbar open Internet Explorer 7, follow these steps:
1. In Windows, click the Start button.Once you determine the toolbar causing the issue, you should uninstall the toolbar through Add or Remove Programs in Windows Control Panel and then check the toolbar’s website for an updated version.
2. Click All Programs.
3. Click Accessories.
4. Click System Tools and then click Internet Explorer (No add-ons).
Additional Tips for IE7:
“The Page Cannot Be Displayed” Error Message: If you receive this error message after clicking the "Add Items to Cart" button, there is the possibility that Internet Explorer may not be configured to use both SSL 2.0 and SSL 3.0 secure sockets layers. Use the following procedure to verify that Internet Explorer is configured to use both SSL 2.0 and SSL 3.0. On the Tools menu in Internet Explorer, click Internet Options > Advanced > Security. Then click to select the “Use SSL 2.0” and “Use SSL 3.0” check boxes if they are not already selected, and then click Apply. For more information, visit the Microsoft Knowledgebase Article # 870700.
“The Page Cannot Be Displayed” Error Message: In another instance, there is the possibility that your computer is not using 128-bit encryption. To determine the current level of encryption on your computer, click About Internet Explorer on the Help menu. The level of encryption on your computer is displayed next to the words "Cipher Strength." A 40-bit cipher strength or 56-bit cipher strength indicates that the Internet Explorer High Encryption Pack or Microsoft Windows 2000 High Encryption Pack has not been installed on your system. A zero-bit cipher strength indicates that a previous installation of the encryption pack may be corrupted. For more information, and to download the Microsoft High Encryption Pack, visit the Microsoft Knowledgebase Article # 303807.
“Nothing Added to Cart” Error Message: As is the case with most online shopping carts, ours requires that your computer be setup to allow session cookies. Our shopping cart session cookie obtains no information from your computer but simply allows our site to “remember” the items which you would like to order through the end of the checkout process, after which time the cookie expires. To enable session cookies, go to Internet Options > Privacy > Advanced. Check the box which says “Override automatic cookie handling”, click the radio buttons to allow First-party Cookies and Third-party Cookies, and check the box which says “Always allow session cookies”. Our shopping cart uses a second cookie, which is installed on your computer only if your computer is setup to allow this type of cookie, which will “remember” your name, address, and other non-secure identifying information during subsequent visits to our site. Most repeat customers appreciate the convenience of not being required to re-enter this basic information at the time of each visit. For more information, visit the Microsoft Knowledgebase Article # 283185.
For more information, please visit the Microsoft site here: http://msdn2.microsoft.com/en-us/ie/aa740486.aspx
If this does not correct your issue please email us at firstname.lastname@example.org and we will try to work with you and resolve the issue.