Support & FAQ

Payment and Delivery:

PayPal Acceptance Mark

At the Digichick Boutique, we only accept payments through PayPal.com. Every purchase is delivered directly to you via a secure download links page (which PayPal will direct you to once your transaction is complete) and also by an e-mail receipt (which will include your download links as well). If at any time you need to access these links, you can return to the Boutique, sign into your account and view your Orders History (under the "Your Cart" section).

Please be sure to allow up to 30 minutes for PayPal to sync up with our shopping cart. Products are available for immediate download, provided that you have paid with a PayPal account that contains a balance or via credit card through PayPal. We do not accept E-check orders.

If you receive an error from the Boutique after returning from PayPal that states that your order was lost, please do not re-purchase the items. Your order is not lost--has been placed in "queue." Please email us through the Contact Us form and include your last name and the transaction number from the receipt that PayPal provided you and we will resolve this issue for you. The problem is typically caused when your browser is blocking session cookies. Please be sure to enable your session cookies when shopping.

Customer Service Questions:

We are available to answer your customer service questions Monday through Friday, 9 a.m. to 6 p.m. (EST). You can reach us via the Contact Us form in the Boutique. You will receive an answer from us as soon as possible, typically within 12-24 hours.

If you have a problem with your order or your download links, please be sure to include your first and last name, as well as the order number(s) when you contact us. This will help us to locate your order in our system and resolve your problem.

You will typically have 72 hours in which to download your items. After this time, the links will expire. Please try to download your items in a timely fashion. If you have an emergency situation, we will typically be able to reset your links for you.

Please note: there are times when a designer makes the decision to leave our shop. We will only hold on to their files for a maximum of 30 days in order to assist those who may have had trouble with their orders. We are a consignment shop and we do not retain the rights to these products; even if you purchased them from our shop these files are not ours. Therefore, if a designer has left the Digichick, we cannot guarantee that we will be able to reset your links for you. We will however try to assist you in reaching the designer if you have a problem or a concern.

Also, please be aware that it is your responsibility to back up the files you have purchased from the Digichick Boutique once they are in your possession. We highly recommend that you choose two methods of back up to help you in case once fails, such as backing up to an External Hard Drvie (EHD) and burning your files to a disk (CD/DVD). EHDs are known to fail and computers crash everyday. This is an unfortunate event, but if you have adequately backed up your files it will not be as traumatic! We reserve the right to charge a $5.00 service fee for every 15 orders that need to be reset, as this can be a time intensive process.

Returns:

The Digichick cannot refund money on electronic downloadable goods due to the nature of this type of product. We ask that you please read each and every description carefully before purchasing. Some products have been specifically created for one type photo-editing program, like Photoshop, and will not always be compatible with other software programs. You should inquire first if you have any doubts.

You can typically reach one of our designers via a private message on our forums if you have a question for them (there is a listing of their user names here: Digichick Designers) or through e-mail (you will typically find their e-mail addresses inside their TOU files, most of which are listed here: Designer TOU). You may also use this form to Contact Us and we will try to get you an answer to your specific question.

A Note about Web Browsers:

Although our shopping cart has been tested and should work with all web browsers, problems that are beyond our control may occur with certain browser settings, particularly those involving Google Chrome, Internet Explorer 7 and Internet Explorer 6, Service Pack 2. Upon installing a Windows update, where settings may have been changed without your direct knowledge, you may suddenly find that you can no longer access or use our shopping cart.

In these instances, you may simply prefer to use the far less problematic Firefox browser.

If you would prefer to continue using Internet Explorer, we highly recommend you upgrade to Internet Explorer 8.

A listing of common IE problems and possible solutions can be found here: IE Users - Common Problems you may Encounter.

A Note for Windows Vista Users:

Windows Vista logo

There is a known bug with Windows Vista's built-in un-zipping program that can interfere with the extraction of files that were created on a Mac. From time to time, we hear from Windows Vista users that they are unable to open a file from our shop. This is because of the "extra" information files that a Mac adds in for other Mac users--these small files get in the way and it's all that Windows can see, so it thinks that it's really opening your files for you, but it's not.

There is a very simple solution to this problem! There is a wonderful little free program that you can use to extract your files called 7-zip that will clean up the Mac files for you and allow you to open them with no problem.



If you have any questions that we have not been able to answer here, please feel free to contact us at any time.

Thank you for shopping at the Digichick Boutique!